Is 1-800 toll-free number is always free? We just learned today that it is not the case. We put a copy of our last payment in the screenshot above. As you can see we paid some amount of money to call 1-800. For example, the first line shows we have to pay $2.80.

How can it be? We called Rogers, our mobile provider, to check what’s going on here. Apparently, calling 1-800 numbers is considered an air-time. Currently, we have 250 minutes air time; so once our air-time exceeds 250 minutes, we have to pay for 1-800 numbers.

It is really a good lesson. We have to be really careful now…. call 1-800 number only when it is really necessary. We are not sure with other operators in Canada though.